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What Companies are Looking for in Recruiting and Retaining Great People Hal Rosenbluth, author of The Customer Comes Second, states; "In our selection process, kindness, caring, compassion, and unselfishness carry more weight than years on the job, an impressive salary history, and stacks of degrees." Free Resume Examples: More Is Better If you ever studied any probability theory in high school or college, you probably remember the marbles. Career Change - Emotional Intelligence for Knowledge Workers? Nowadays we can expect to survive the second half of our lives and as our work is knowledge-based - we knowledge workers are not finished after 30 years on the job - Are we merely bored? How I Joined the Outsourcing Revolution Mention "outsourcing" to a programmer and you may as well be uttering profanity. The word suggests all the evils that have befallen the Information Technology sector since the Internet bubble burst a few years ago. 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